Policy

Policy Page – GlowLite Care

Last updated: November 10, 2025

This page explains the main policies that apply when you visit glowlitecare.com and purchase or use a GlowLite device. By using this site or buying our products, you agree to these policies.

1. Refund & Return Policy

We want you to feel confident trying GlowLite. If it’s not right for you, here’s how returns and refunds work.

1.1 Return window

  • You have 14 days from the date your order is delivered to request a return.

  • After 14 days, we generally cannot accept returns or issue refunds, but your 1-year limited warranty for defects still applies.

1.2 Condition of returned items

To be eligible for a return:

  • The device must be in good working condition, with no cracks, burns, or obvious misuse.

  • All main parts must be included (mask, controller, cable, and any included accessories).

  • Normal light wear from testing is acceptable; severe damage, heavy wear, or missing parts may reduce or void your refund.

We reserve the right to reject a return or issue a partial refund if the product is returned in unusable or incomplete condition.

1.3 Who pays return shipping

  • If we made a mistake (wrong item, defective on arrival, or significant damage in transit), we will cover or reimburse reasonable return shipping or send a replacement at our cost.

  • If you simply change your mind or decide the product is not for you, you are responsible for return shipping, and any original shipping charges are non-refundable.

1.4 How to start a return

To request a return within 14 days of delivery:

  • Email sales@afsuccess.com with your order number, full name, and a short explanation.

  • If the product is damaged or defective, include clear photos or a short video.

We will reply with return instructions and the correct return address. Please do not send a return without contacting us first.

1.5 Refund timing

  • After we receive and inspect your return, we will notify you whether it is approved, partially approved, or rejected.

  • Approved refunds are issued back to your original payment method.

  • Your bank or card issuer may take 3–10 business days to post the refund.

1.6 Defective items & exchanges

If your GlowLite device arrives defective or significantly damaged, contact us within 7 days of delivery with photos or video.

Depending on the situation, we may:

  • Send a replacement device, or

  • Offer a refund, at our discretion.

1.7 Non-refundable items & limitations

  • Shipping fees, customs, and duties (if any) are non-refundable.

  • We do not offer refunds solely because cosmetic results are not as dramatic or as fast as hoped—results vary by person and depend on consistent use.

  • This return policy does not limit any rights you may have under applicable consumer-protection laws.

2. Shipping Policy

2.1 Where we ship

  • We currently ship to addresses within the United States only.

  • Orders placed with non-U.S. shipping addresses may be cancelled and refunded.

2.2 Processing time

  • Orders are usually processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (such as Black Friday and other holiday sales), processing time may be slightly longer.

2.3 Delivery time

  • Standard U.S. shipping typically takes 3–7 business days after your order has been processed.

  • Delivery times are estimates and may be affected by carrier delays, weather, or other factors outside our control.

When your order ships, you will receive a shipping confirmation email with tracking.

2.4 Shipping fees

  • Shipping costs and any free-shipping thresholds are displayed at checkout.

  • Taxes are calculated at checkout based on your shipping address.

2.5 Incorrect address & unclaimed packages

Please verify your shipping address at checkout.

  • If a package is returned to us due to an incorrect address, refusal, or being unclaimed, we can reship it, but you may be responsible for additional shipping fees.

  • If you choose not to reship, we may issue a refund minus original shipping and any carrier return fees.

2.6 Lost or damaged shipments

If your order appears lost or arrives damaged:

  • Take photos of the shipping box and product if damage is visible.

  • Contact sales@afsuccess.com with your order number, photos, and a short description.

We will work with the carrier and, when appropriate, arrange a replacement or another solution.

3. Privacy & Data

We collect and use your information only as needed to run our store, fulfill orders, and improve your experience.

3.1 Information we collect

We may collect:

Information you provide directly:

  • Name and email address

  • Shipping and billing address

  • Order details and messages you send us

Information collected automatically:

  • Device and browser type

  • IP address

  • Basic usage and analytics data (pages visited, time on site, clicks)

3.2 How we use your information

We use your information to:

  • Process, ship, and support your orders

  • Communicate about order status and customer support

  • Improve our website, products, and marketing

  • Send optional marketing emails if you opt in (you can unsubscribe at any time)

3.3 Payments & security

We do not store your full payment card details on our own servers.

  • Payments are processed by third-party providers (such as Shopify Payments, Stripe, or PayPal) using standard encryption and security practices.

  • Please refer to your payment provider’s privacy policy for more details on how they handle your data.

3.4 Cookies & tracking

We may use cookies and similar technologies to:

  • Keep items in your cart

  • Remember preferences

  • Measure website performance and ad effectiveness

You can typically adjust cookie settings in your browser. Some site features may not function correctly if cookies are disabled.

3.5 Sharing of information

We do not sell your personal information.

We may share information with:

  • Service providers who help us operate our store (payment processors, shipping carriers, email and analytics tools)

  • Authorities if required by law, court order, or to protect our legal rights

3.6 Your choices

You can:

  • Unsubscribe from marketing emails using the link in any email

  • Contact sales@afsuccess.com to request access, correction, or deletion of certain personal information, subject to legal and operational limits

We may update our privacy practices and will reflect changes on this page.

4. Terms of Use

By accessing this website or purchasing a GlowLite device, you agree to the terms below.

4.1 Eligibility

  • You must be at least 18 years old to purchase products from this site.

  • By placing an order, you confirm that you are legally capable of entering into a binding contract.

4.2 Use of this site

You agree to:

  • Use the site only for lawful purposes

  • Not attempt to disrupt or interfere with the site’s operation

  • Not copy or misuse any content or intellectual property from this site

We may modify, suspend, or discontinue any part of the site at any time.

4.3 Product information & changes

We work to keep descriptions and images accurate, but:

  • Colors and details may look different on different screens.

  • We reserve the right to change product descriptions, prices, and availability at any time.

GlowLite is sold as a cosmetic LED device for appearance-based benefits only.

4.4 Pricing, orders & cancellations

  • All prices are in USD, unless stated otherwise.

  • We reserve the right to correct pricing errors and cancel any order placed with an obvious incorrect price.

  • We may cancel or refuse an order at our discretion (for example, suspected fraud, misuse, or abuse of policies). If we cancel after payment, we will issue a refund.

4.5 Intellectual property

All content on this site—including logos, product names, text, images, videos, and layout—is owned by or licensed to GlowLite Care and protected by intellectual property laws.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written permission.

5. Cosmetic Device Disclaimer

GlowLite devices are intended for cosmetic, appearance-based use only.

5.1 Cosmetic use only

GlowLite is a cosmetic LED device for appearance-based benefits only and is not intended to diagnose, treat, cure, or prevent any disease.

This means:

  • We do not claim that GlowLite treats or cures acne, rosacea, eczema, psoriasis, infections, or any medical condition.

  • We do not claim that GlowLite prevents or cures any disease or health disorder.

  • All benefit statements refer to how the skin looks, not to its medical status.

5.2 No medical advice

Nothing on this website, in our marketing, or in our customer support communication should be taken as medical advice.

  • Always speak with a licensed healthcare professional about any medical concerns, conditions, or treatments.

  • Do not stop or change any medication or medical treatment based on information from this site.

5.3 Safety & usage responsibility

You are responsible for reading and following the user instructions, warnings, and safety guidelines that come with your device.

You agree to:

  • Use the device only as directed

  • Avoid using it on broken, infected, or severely irritated skin

  • Stop use immediately if you experience pain, burning, severe redness, dizziness, or other concerning symptoms, and seek medical advice

  • Keep the device away from young children and pets

  • Not attempt to open, modify, or repair the device yourself

Improper use or use contrary to the instructions is at your own risk.

6. Limitation of Liability & Indemnification

6.1 Limitation of liability

To the fullest extent permitted by law:

  • GlowLite Care, its owners, employees, contractors, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of this site or our products.

  • In any case, our total liability for any claim related to a GlowLite device or your use of this site will be limited to the amount you actually paid for the device giving rise to the claim.

Some jurisdictions do not allow certain limitations or exclusions of liability. In those places, our liability is limited to the maximum extent allowed by law.

6.2 Indemnification

You agree to defend, indemnify, and hold harmless GlowLite Care and its owners, employees, contractors, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of:

  • Your use or misuse of the product

  • Your violation of these policies or any other terms posted on this site

  • Your violation of any rights of another person or entity

7. Governing Law & Contact

7.1 Governing law

To the extent permitted by law, these policies and any dispute related to your use of this site or our products will be governed by the laws of the State of Minnesota, USA, without regard to its conflict-of-law rules.

Any disputes will be heard in the state or federal courts located in Minnesota, and you agree to the jurisdiction of those courts.

7.2 Contact us

If you have questions about these policies, you can contact:

We aim to respond within 1–2 business days.